Main Image
  • faq_685x230

Frequently Asked Questions

Booking your holiday

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Which resort should I pick?

  • Can I book directly with UCPA?

  • Can I pay in instalments?

  • I’m already a good skier/boarder – why should I take any lessons?

  • I am under 18 or over 39 can I book with the UCPA?

  • How do I get to the resort?

  • I’m a complete beginner – should I ski or board?

  • Can I learn to ski & board on the same holiday?

  • Why is there a difference in price between skiing & boarding?

  • I'm a student, can I get a discount?

  • What level am I/what course can I join?

  • Can I get a discount?

  • How do I book?

Formal Questions

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • What if there is no snow?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

General Questions

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Are helmets provided?

  • Will all my friends be in the same ski group?

  • What about clothing – is that provided?

  • I’ve got my own equipment – should I bring it?

  • What should I pack?

  • My friend is a boarder & I’m a skier – will we be in the same group?

  • What happens if I have an issue when in resort?

Advanced Search

Resort Advisor

Resort Guide

Resort Guide Chamonix Argentiere Flaine Val Thorens La Plagne Les Arcs Tignes Val D'isere Deux Alpes Serre Chevalier

SNOW EXPRESS SKI COACH

Why not start your holiday together in London Victoria? The coach is just about the most cost-effective and environmentally friendly way to get to the Alps and so much easier to organise than last minute flights.

Just click on 'Coach' in the travel option tab when you make your group booking!

Testimonials

Read what our clients say about us

  • Skiing and snowboarding has always come across as a costly exercise with the expense of chalets, instruction, food and lift passes it was a sport which was beyond my means, and that is what is best about...
    Mark D
  • What I hadn’t realised from my internet research was how brilliant the non-skiing experience in the UCPA centre itself would be – and that was what really made the holiday for me...
    Oliver P
  • I really liked the fact that everything was included in the package, from equipment hire, to all the meals during day; from skiing lessons to evening entertainments!
    Tong Tong
  • No matter how hard you try, when you book everything separately (especially with the Euro and price of food at the moment), you will never beat UCPA.
    Anna R
  • Lastly, food. It was the best bit for me. We had 4 days of fresh powder and the last 2 days with perfect visibility and the food was still the best bit! (might be a slight exaggeration, but only a slight).
    Ron H
  • UCPA is a unique and brilliant experience, I would not describe it as a hotel but also not hostel it is somewhere in-between. Its a place where meeting people and making friends...
    Peter E
  • We were always encouraged to push ourselves, quite often going off-piste and attempting things we wouldn’t have previously felt capable of.
    Mary T
  • UCPA understands the needs of all it’s visitors; it has a ski room open every night for if you have any problems with equipment, stretching classes after your long days on the slopes, wi-fi access which you... 
    Peter E