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Frequently Asked Questions

Booking your holiday

  • Can I book with you even if I am not from the UK?

  • Why are your holidays so cheap?

  • Can I book a twin room?

  • Which resort should I pick?

  • Can I book directly with UCPA?

  • Can I pay in instalments?

  • I’m already a good skier/boarder – why should I take any lessons?

  • I am under 18 or over 39 can I book with the UCPA?

  • How do I get to the resort?

  • I’m a complete beginner – should I ski or board?

  • Can I learn to ski & board on the same holiday?

  • Why is there a difference in price between skiing & boarding?

  • I'm a student, can I get a discount?

  • What level am I/what course can I join?

  • Can I get a discount?

  • How do I book?

Formal Questions

  • What type of insurance should I have?

  • What insurance do you offer?

  • What is your cancellation policy?

  • What if there is no snow?

  • How do I make an amendment to my holiday?

  • What happens if I need to make a complaint?

General Questions

  • What should I expect from my holiday?

  • I’m travelling on my own – will I meet other solo travellers?

  • Do I need to bring a deposit?

  • What are the room sharing arrangements?

  • Are helmets provided?

  • Will all my friends be in the same ski group?

  • What about clothing – is that provided?

  • I’ve got my own equipment – should I bring it?

  • What should I pack?

  • My friend is a boarder & I’m a skier – will we be in the same group?

  • What happens if I have an issue when in resort?

Advanced Search

Resort Advisor

Resort Guide

Resort Guide Chamonix Argentiere Flaine Val Thorens La Plagne Les Arcs Tignes Val D'isere Deux Alpes Serre Chevalier

SNOW EXPRESS SKI COACH

Why not start your holiday together in London Victoria? The coach is just about the most cost-effective and environmentally friendly way to get to the Alps and so much easier to organise than last minute flights.

Just click on 'Coach' in the travel option tab when you make your group booking!

Testimonials

Read what our clients say about us

  • I really liked the fact that everything was included in the package, from equipment hire, to all the meals during day; from skiing lessons to evening entertainments!
    Tong Tong
  • We were always encouraged to push ourselves, quite often going off-piste and attempting things we wouldn’t have previously felt capable of.
    Mary T
  • There is always a range of ages, nationalities, mixtures of solo travellers, couples, groups etc. We have booked as a group of 6, a group of 36 (no joke) and even just me and my boyfriend – it works for all.
    Anna R
  • I snowboard at the moderate/expert level, but my boyfriend doesn’t have to get bored waiting for me to head across the flats because he’s high up in the mountains remembering how to use transceivers with the extreme expert ski group. 
    Amelia S
  • Lastly, food. It was the best bit for me. We had 4 days of fresh powder and the last 2 days with perfect visibility and the food was still the best bit! (might be a slight exaggeration, but only a slight).
    Ron H
  • UCPA is a unique and brilliant experience, I would not describe it as a hotel but also not hostel it is somewhere in-between. Its a place where meeting people and making friends...
    Peter E
  • UCPA is a totally unique set-up, providing both a top-level skiing service and a wonderful place to relax and enjoy yourself. 
    Richard J
  • The lessons have always been top quality, fun and tailored to your level due to the vast number of groups. All instructors speak French and English fluently and give individual tips. Skiing with people of your...
    Anna R